The Sofa Guy is a local business set up to service our large surrounding area. At this time, we are not prepared for most long-distance shipping for both in-store and online purchases. Therefore, all products purchased online require a shipping address within a 75 mile radius of our Thousand Oaks, CA showroom. Please call 805-497-3222 and we can walk you through the process.
The Sofa Guy chooses Designers Choice Delivery (DCD) to handle local home deliveries of furniture items purchased at our showroom in Thousand Oaks, CA.
DCD is fully insured with proper credentials and years of experience. We value their service and trust them to be our furniture delivery representatives in Los Angeles, Orange, Ventura, and Santa Barbara Counties.
When your custom pieces have been inspected and are ready for delivery, The Sofa Guy will call you to collect final balance. Once final balance is received, DCD will call you to set up a time for in-home white glove delivery.
You will make the delivery payment directly to DCD.
The Sofa Guy offers two delivery options for products purchased on the website thesofaguy.com. Pricing for these options are displayed during checkout and included in the final price.
In-Home White Glove Delivery
Items will be delivered inside your house by our shipping partner Designers Choice Delivery (DCD). DCD will call you to set up a delivery time. They will give you a two hour window for arrival and let you know when they are 30 minutes away.
Items will be freighted and dropped to your curb or end of your driveway by our shipping partner Delivery Choice Delivery (DCD). Some items may be crated and others may come in boxes. Before you sign, it is the customer’s responsibility to inspect any and all packaging. Any shipping damage or product imperfections must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
In the case of entryway deliveries, it is the customer’s responsibility to fully inspect the product and contents of packaging for damage or imperfections to note on the shipping documents. We highly recommend removing packaging at that time to ensure your product is in great shape! It is the customer’s responsibility to ensure that the individual signing for a delivery is authorized to do so.
Occasionally, our customers request to store their fulfilled order at our shipping partner’s warehouse in Oxnard until they are able to accept a delivery.
Designers Choice Delivery (DCD)
1201 Maulhardt Ave
Oxnard, CA 93030
While DCD can accommodate these requests on a short-term basis, please be aware that any orders stored for more than 21 days are subject to a weekly storage fee to be determined by size of order. The added cost will be clarified and agreed upon by The Sofa Guy and their client before any charges occur.