Warranty

We at The Sofa Guy will always do our best to fix mistakes quickly and fairly with as little inconvenience as possible.

  • The Sofa Guy and Welcome Home Interiors will be keeping in line with industry standards.
  • Because our furniture is Made-to-Order, all sales are final.
  • There are no refunds.
  • Where it is agreed upon, we will offer store credit rather than any monetary refunds with a restocking fee up to 25% and minus any delivery charges to and from a location. To receive store credit, items must be returned in the same condition as delivered.
  • Under conditions of normal usage, the standard frame and spring construction of any Sofa Guy and Welcome Home Interiors custom upholstery product is warranted to the original consumer purchaser to be free from defects in workmanship and materials for the life of the sofa.
  • Fabrics vary greatly in composition and durability and most mills do not guarantee their fabrics, thus The Sofa Guy and Welcome Home Interiors do not warranty fabrics for wear durability, crocking, fading, seam slippage or any other reason.
  • We do offer a “Teflon” treatment as a warranty against stains for an additional charge.
  • The Sofa Guy and Welcome Home Interiors assume no responsibility for fabric that is replaced as dye lots vary.
  • We reserve the right to replace any fabric part but do not guarantee an exact match as dye lots do vary.
  • Scratches, gouges, stains, heat marks, watermarks, imprints, ink, marker, abuse, neglect, settling of cushions, shrinkage, wrinkling of fabric, and normal wear are not covered under any warranty.
  • The Sofa Guy and Welcome Home Interiors warranties seat and back cushions or pillows against abnormal loss of resiliency and defects in workmanship or materials for a period of 2 years from the date of purchase by the original consumer.
  • The softening of polyurethane foam is normal and expected and should not be considered a defect in workmanship or materials.
  • Cushion materials conform to the shape of the user and should not be considered manufacturing defects.
  • Foam, springs, feathers, and fabrics have a limited life span that depends greatly on use by the consumer.
  • Mattresses and sleeper mechanisms are warranted to be free from defects in material and workmanship for a period of 3 years from the date of purchase by the original customer.
  • This warranty does not apply to furniture intentionally misused, or to damage resulting from negligence, exposure, rental or commercial use, improper cleaning, or other unreasonable use, or to fabric damage or failure due to additional chemical treatment, improper cleaning, or when heavy soiling, pet hair or abuse is evident.
  • Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the warranty.
  • Warranty is subject to normal use under normal conditions.