Frames and Springs
Under conditions of normal usage, the standard frame and spring construction of any Sofa Guy and Welcome Home Interiors custom upholstery product is warranted to the original consumer purchaser to be free from defects in workmanship and materials for life of sofa.
The Sofa Guy and Welcome Home Interiors will be keeping in line with Industry standards. Because our furniture is Made-to-Order, all sales are final. There are no refunds. Where it is agreed upon, we will offer store credit rather than any monetary refunds with a restocking fee up to 25% and minus any delivery charges to and from location. To receive store credit, items must be returned in same condition as delivered.
Fabrics vary greatly in composition and durability and most mills do not guarantee their fabrics, thus The Sofa Guy and Welcome Home Interiors do not warranty fabrics for wear durability, crocking, fading, seam slippage or any other reason. We do offer a “Teflon” treatment as a warranty against stains for an addition charge. The Sofa Guy and Welcome Home Interiors assumes no responsibility for fabric that is replaced as dye lots vary. We reserve the right to replace any fabric part but do not guarantee an exact match as dye lots do vary. Scratches, gouges, stains, heat marks, water marks, imprints, ink, marker, abuse, neglect, settling of cushions, shrinkage, wrinkling of fabric and normal wear are not covered under any warranty.